Supporting elderly and vulnerable customers:
- We are doing our best to offer online delivery slots to elderly, disabled and vulnerable customers and these customers have priority over all slots, and have proactively contacted 270,000 customers who we identified as elderly or vulnerable based on the information we had
- We’ll be using a government database that tells us which people in England the government considers to be most vulnerable, to offer those registered with us a delivery slot. If you live in England and you’re extremely vulnerable, you can get access to priority home delivery by visiting GOV.UK and searching "Coronavirus extremely vulnerable".
- If you are over 70 years of age you can get access to priority home delivery slots by calling us at 0800 953 4988.