In recent years the village has suffered a number of power outages which are both frustrating and disruptive. The Parish Council has been liaising with Scottish and Southern Electricity Network (SSEN) to seek reassurance over the stability of the electric supply to the village. The response from SSEN is summarised below, and the PC will continue to monitor this.
1) Confirmation of the outages and their duration over the past 3 years from SSEN records
There has been 11 faults in the past 3 years
2) Summary of any upgrades to the network supply to the village completed in the last 3 years
Tree cutting was completed in spans every year throughout the local area. Any faults that are located and then repaired, we are then fitting newer joints and cables with these.
3) Explanation of any compensation schemes for customers who suffer outages, including any eligibility criteria such as duration and frequency
if any customer is off supply for 12 hours of continuous supply loss, then the customer would be entitled to £95 compensation as per OFGEM.
If a customer suffers 4 power cuts lasting over 3 hours each time from April to April, then we would also offer £95 as a compensation scheme.
For more details please have a look on our website. www.ssen.co.uk/about-ssen/performance-standards/
4) Details of your plans to mitigate the future risks of outages
There is more tree cutting planned to further help cut back any additional tree issues. SSEN have investment programme which will see an undergrounding of approximately 4 spans of 11kV lines. This is due to start and be completed over the next 2 years.
5) Clarification of what support is available for vulnerable customers.
For customers registered on our Priority Service Register (PSR), we can offer additional support such as suitcase generators and support packs for our most vulnerable. These include things like torches during storms, blankets, small generators to help with running small electrical goods.
Our Priority Service Register (PSR) is for customers who may require extra support during a power cut, whether the power was to be interrupted either as an emergency fault or a future Planned Supply Interruption (PSI); for example, customers who have medical conditions, over 60 years old, young children, poor mobility, stairlifts etc. This is a free service and has a priority 24 hour helpline customers can call. Should you wish to provide up to date information, you can either do so by telephone on 0800 294 3259 (PSR number) or alternatively via our website https://www.ssen.co.uk/PriorityServices/
Please note however, this does not ensure your power will be restored quicker. With the extra requirements you have detailed, we would respectfully suggest discussing a contingency plan, such as battery backup with solar charging facilities with your medical professionals, hospital, local GP surgery or care package providers; as although our network does comply with present specifications and we do carry out regular maintenance, due to several factors, electricity companies are unable to guarantee a continual supply at all times. This is recognised by the Electricity Regulator and under the appropriate legislation which governs the electricity industry.
If you would like more information on how we use your personal data, you can find our privacy notice on our webpage Privacy Notice (Distribution) - SSEN
To view our Complaints Handling Process, please follow this link https://www.ssen.co.uk/Complaints/
1) Confirmation of the outages and their duration over the past 3 years from SSEN records
There has been 11 faults in the past 3 years
2) Summary of any upgrades to the network supply to the village completed in the last 3 years
Tree cutting was completed in spans every year throughout the local area. Any faults that are located and then repaired, we are then fitting newer joints and cables with these.
3) Explanation of any compensation schemes for customers who suffer outages, including any eligibility criteria such as duration and frequency
if any customer is off supply for 12 hours of continuous supply loss, then the customer would be entitled to £95 compensation as per OFGEM.
If a customer suffers 4 power cuts lasting over 3 hours each time from April to April, then we would also offer £95 as a compensation scheme.
For more details please have a look on our website. www.ssen.co.uk/about-ssen/performance-standards/
4) Details of your plans to mitigate the future risks of outages
There is more tree cutting planned to further help cut back any additional tree issues. SSEN have investment programme which will see an undergrounding of approximately 4 spans of 11kV lines. This is due to start and be completed over the next 2 years.
5) Clarification of what support is available for vulnerable customers.
For customers registered on our Priority Service Register (PSR), we can offer additional support such as suitcase generators and support packs for our most vulnerable. These include things like torches during storms, blankets, small generators to help with running small electrical goods.
Our Priority Service Register (PSR) is for customers who may require extra support during a power cut, whether the power was to be interrupted either as an emergency fault or a future Planned Supply Interruption (PSI); for example, customers who have medical conditions, over 60 years old, young children, poor mobility, stairlifts etc. This is a free service and has a priority 24 hour helpline customers can call. Should you wish to provide up to date information, you can either do so by telephone on 0800 294 3259 (PSR number) or alternatively via our website https://www.ssen.co.uk/PriorityServices/
Please note however, this does not ensure your power will be restored quicker. With the extra requirements you have detailed, we would respectfully suggest discussing a contingency plan, such as battery backup with solar charging facilities with your medical professionals, hospital, local GP surgery or care package providers; as although our network does comply with present specifications and we do carry out regular maintenance, due to several factors, electricity companies are unable to guarantee a continual supply at all times. This is recognised by the Electricity Regulator and under the appropriate legislation which governs the electricity industry.
If you would like more information on how we use your personal data, you can find our privacy notice on our webpage Privacy Notice (Distribution) - SSEN
To view our Complaints Handling Process, please follow this link https://www.ssen.co.uk/Complaints/
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