Oxfordshire South and Vale Citizens Advice says an increasing number of clients are contacting them to express concerns about high energy supply tariffs.
Now Citizens Advice nationally has called for suppliers to follow the lead of the energy regulator Ofgem by identifying areas where lower electricity market costs can be passed on to consumers as price cuts.
Ofgem has announced that it will reduce the level of the prepayment meter cap from about £1,067 to £1,048 on average, for a dual fuel prepayment customer who uses a typical amount of energy. The reduction was prompted by lower forecast wholesale costs in supplying electricity to prepayment meter customers and also by lower than expected costs to consumers of the government’s Capacity Market auction for the coming winter.
A Citizens Advice spokesperson said that energy suppliers should consider following Ofgem’s lead by identifying other possibilities for lower costs to be turned into price cuts.
For further help on fuel costs or on other subjects covered by Citizens Advice, visit www.citizensadvice.org.uk or telephone 03 444 111 444 or drop in to your nearest Citizens Advice. For locations and opening hours see www.citizensadvice.org.uk/local/oxfordshire-south-vale
Citizens Advice Oxfordshire South and Vale is an independent charity that provides the local Citizens Advice service. Our 150 skilled volunteers work from five locations, are supported by 10 staff, and advise over 10,000 clients each year. All our income is raised locally.